Where do I send My Alpine Unit For Service?

 

Alpine Products

 


If you're having problems with your Alpine product, we can help. Please follow these steps to ensure the quickest resolution to the problem.

Step 1: Diagnose The Problem
Contact your local Alpine authorized dealer before sending your product to ensure that the problem you are experiencing is not related to the installation or usage of the product.

Step 2: In-Warranty Service

·  Refer to Limited Warranty statement that came with your product for complete details.
·  The limited warranty covers the original purchaser, and product must be purchased from an authorized Alpine dealer.
·  Include your proof of purchase indicating that the product was purchased during the warranty period. Please keep your original receipt and send only a copy to us.

Out-of Warranty Service
Please contact the service center in your area for an estimate and information about repairing out of warranty products.
·  1-800-421-2284, Option #3 or dial extension 860407
·   Contact Us
Step 3: Mailing Product

Please note: This is a secure facility No customer drop off or will call service is permitted or offered.

·   Provide a detailed description of the problem(s) for which service is required.
·   Package the product securely to avoid damage during transit.
·   ONLY use a carrier that will provide a complete tracking invoice such as UPS or CERTIFIED US mail.
·   Ship Your product to: Alpine Customer Service USA 2150 195th Street, Torrance CA  90501

Customers may also ship their Alpine Products to:
United radio Service
5717 Enterprise Parkway
East Syracuse, NY 13057
800-634-8606

Include your name, address, daytime phone number, and e-mail if available. Your return address must be able to receive UPS packages.

For Honda/Acura OEM (Original Equipement Manufacturer
·  Provide a detailed description of the problem(s) for which service is required.
·   Package the product securely to avoid damage during transit.
·   ONLY use a carrier that will provide a complete tracking invoice such as UPS or CERTIFIED US mail.
·   Ship Your product to: Alpine Customer Service USA 2150 West 195th Street, Torrance CA  90501


Turn-around Time
·  Alpine repairs are complete in approximately 5-7 working days (transit time not included).
·   OEM repairs may be completed in 7-10 working days.

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